Policies

Policies

 

 

 

Buying as a Gift?  

 

Whether you buy for yourself or as a gift, your statuettes will arrive in a nicely branded white box safely contained within a USPS Priority Mail shipping box. There will also be a nice professionally printed note in an envelope with information about the lion(s). The statuettes make beautiful gifts packaged just the way they are. 

 

Another gifting option is to buy an instant PayPal gift certificate:

Payment Options

When buying products at checkout, you'll be able to choose between paying with PayPal (with or without a PayPal account), Amazon Payments or pay directly via Shopify's system by entering your credit or debit card information. All methods of payment are safe and encrypted. Most major credit and debit cards are accepted.

Shipping:

Shipping is always FREE. It is within the US only - no international shipping. Statuettes will ship by USPS Priority mail with insurance and tracking. I ship on the first business day after you place your order. Please allow for weekends and national holidays. You'll receive your tracking information by email as soon as I ship your package. Note: Insurance does not cover packages stolen while sitting outside your door. If you're worried about your package sitting outside while you're away, consider having it shipped to your workplace or to a friend or relative. If you live within reason of St. Augustine and you'd like me to hand-deliver your package to you, email me at gail@staugustineloveslions.com to arrange a place to meet.

Returns:

I'm confident of the quality of these lions. They come with a full 30 day money back guarantee if you're dissatisfied for any reason. You must contact me for the return shipping label, which I will pay shipping, tracking and insurance for. My contact info is below. You must return the statuettes in the same condition you received them and in the same packaging. Upon receipt, I'll immediately refund your money using the same method you used to pay for them. Please pack the statuettes carefully before returning!

Broken or damaged? The statuettes are very solid and sturdy and aren't likely to break or chip under normal circumstances. I personally inspect and carefully package each set before shipping. However, things can happen en route. Please notify me at gail@staugustineloveslions.com immediately if your statuettes arrive broken or damaged since USPS requires a timely insurance claim. Other contact info is below.

Privacy & Safety:

I respect your privacy and will never share your information with anyone. No one, including me, will ever see your sensitive payment information.

Medici Lion Statuettes

                                                                    

Gail Kraker

St. Augustine Loves Lions
St. Augustine Beach, Florida
gail@staugustineloveslions.com 
904-471-1913

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